SHIPPING AND RETURN POLICY
California Residents will be charged 8% sales tax on their order. All orders will be subject to a $5.00 shipping & handling charge.
We can ship to virtually any address in the world. Note that some products cannot (due to international laws or patent protections) be shipped to international destinations and we will indicate as such in the product description.
UNITED STATES & INTERNATIONAL SHIPPING
KVA STAINLESS™ ships to all US & International addresses by UPS - except Post Office Boxes, which will be delivered by United States Postal Service. KVA STAINLESS™ ships to Post Office Boxes, Alaska and Hawaii by US Priority Mail.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. KVA STAINLESS™ will not falsify any information on the customs forms.
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at email@example.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
RETURNS AND EXCHANGES
We guarantee that you will like what you buy by offering a thirty (30) day Return and Exchange policy. We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at our company undamaged. Refunds will be credited back to the card used to purchase the item. We do not refund shipping.
Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective: